Refund policy

Return Window

Our return policy lasts 30 days from the delivery date. If 30 days have passed, we're unfortunately unable to offer a refund or replacement.

Eligibility

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required.

Non-returnable items:

Gift cards
International orders

Change-of-Mind Returns

To start a return, email us at hello@theyellowbird.co and we can provide a return shipping label. Original shipping costs are not refunded on change-of-mind returns, and a flat $4 return fee will be deducted from your refund to help cover the return shipping label.

Refunds

Once your return is received and inspected, we'll email you to confirm receipt and let you know whether your refund has been approved or denied. If approved, your refund will be applied to your original payment method within 5–10 business days. Refunds for undeliverable packages that are returned may be reshipped upon request or refunded with a 15% restocking fee.

Late or Missing Refunds

If you haven't received an approved refund yet, first re-check your bank account. Then contact your credit card company, as it may take time before the refund is officially posted. Next, contact your bank, as there's often processing time before a refund appears. If you've done all of this and still haven't received your refund, please contact us at hello@theyellowbird.co.

Defective or Damaged Items (Replacements)

We're happy to replace items that arrive defective or damaged.

Eligibility: Replacements are offered only for defective or damaged items.
Request: Email us at hello@theyellowbird.co within 7 days of delivery with a photo and a brief description of the issue.
Approval: If approved, the item must be returned within 30 days of receiving approval.
Inspection: Returned items are inspected to confirm the reported defect or damage.
Replacement: Once verified, we'll ship your replacement at no cost to you. If the returned item doesn't match the description provided, it may not qualify for a replacement.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the item. If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

Lost, Delayed, or Delivered-but-Missing Shipments

Shipping-related issues, including lost or delayed packages and packages marked as delivered but not received, are covered in our Shipping Policy. Once a package is shipped, delivery is handled by the carrier; if an issue occurs, contact us at hello@theyellowbird.co and we'll help file a claim. Refunds for lost or damaged shipments can be issued once the carrier completes its claim investigation.

Return Shipping

Mail your return to:

The Yellow Bird
1421 E. Broad Street
Fuquay-Varina, NC 27526, US

Delivery time for a replacement may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee we'll receive your returned item.